SHIPPING POLICY

ORDERS EXECUTION
Acaste Online Shop tries to ensure that all orders are processed and shipped within the same day. Orders placed during working days until 13:00 (Greek time) are sent on the same day. Orders placed on Friday after 13:00, Saturday and Sunday are shipped on Monday. Saturdays, Sundays and official Greek holidays are excluded from working days.

DELIVERY
Deliveries to Greece and Cyprus are made by ACS Courier and the estimated delivery time for Greece is 1-3 working days and for Cyprus 5-7 working days. Estimated time is indicative and may vary on islands and remote areas.

Shipments abroad within the EU are made by UPS and delivered in 5-7 working days. Shipments outside the EU are made by UPS and the estimated delivery time is 3-5 working days.

Acaste Online Shop is not responsible for delivery delays caused by weather conditions, international customs issues or other circumstances beyond its control.

When your order is sent, you receive an e-mail, with the bill of lading number and a link to monitor the status of your shipment on the site of the cooperating courier company.

COVID-19 Update:
In this difficult period we are going through we do our best so that nothing changes in the service and management of your orders. We send your orders daily in order for them to reach you as soon as possible. Thank you for your support and understanding of any delivery delays. #staysafe

SHIPPING COSTS

For deliveries within Crete, within cities and land transport:
Shipping costs for purchases over € 150.00 are free. For orders below € 150.00 and up to 2 kg, the shipping cost is € 5.00 and € 1 for every extra kg. Cash on delivery cost is € 3.00 (including VAT 24%).

For deliveries in inaccessible areas:
Shipping costs for purchases over € 170.00 are free. For orders below € 170.00 and up to 2 kg, the shipping cost is € 7.00 and € 1,5 for every extra kg. Cash on delivery cost is € 3.00 (including VAT 24%).

For deliveries in Cyprus:
Shipping and cash on delivery costs for purchases over 300.00€ free. For orders below this amount, the shipping cost is 10.00€ and C.O.D. costs are 5.00€ (including VAT 24%).

For deliveries in countries within EU:
Shipping costs for purchases over 400.00€ are free. For orders below this amount, the shipping cost is 20.00€.

For deliveries in countries outside ΕU:
Shipping costs for purchases over 600.00€ are free. For orders below this amount, the shipping cost is 50.00€.

Non-EU deliveries are usually subject to customs duties and import duties in the country of dispatch and are the sole responsibility of the consignee.